A Multi-Criteria Model to Evaluate Public Services Contracts

A major trend to improve Public Administration has been the increase of contracting out services hoping achieve better levels performance. However, effectiveness and efficiency this approach implies application appropriate models evaluate such performance
 
 This is why a multi-criteria model was developed by authors performance public contracts focusing on four key dimensions: process contract formation, costs, benefits achieved execution its impacts. The proposed provides stable, consistent integrated framework allowing not just evaluation but also identification priorities for improvement.
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